What's good about something successful is always what's bad about it, too. That usually goes for relationships, military history, and, especially, workplaces. That audacious military commander/dictator (Napoleon, Hitler) who has the maniacal self-assurance to attack five countries larger than his? He overreaches and gets his country destroyed. So we consumers got tired about companies that didn't care about customer service, and we got exactly what we asked for.
Amazon is going to have a lot of internal defenders. And it's not just Stockholm Syndrome. . If everyone hated working at their organization, there wouldn't be any companies left. Some defenses are just going to be more … vigorous … than others. And some much more vigorous. And some much, much more vigorous.
This need to work hard is going to get worse before it gets better. Unless this country gets a radical Puritan-work-ethic-ectomy, success will be defined by hard work. And anyone who tells us otherwise has a serious case of the Bernie Sanders, or runs a moneymaking lifehacking cult. It's why "Europe" is usually an insult during a presidential campaign.
Your workplace is only going to get more systemic, not less. Despite the above Zappos holocracy thing and lip service to the free-flowing creative-idea-utopia of the working future, that future is going to be more about automation, intelligent software agents, and systems than ever before—and that's a positive take on things.